In today’s fast-paced business environment, decision-making often falls into the hands of those at the forefront—executives, team leads, and managers. But there’s another role that often goes unnoticed, yet holds immense value: the observer. Observers may not always have a seat at the decision-making table, but their unique vantage point allows them to provide objective insights internally to their team, identify blind spots, and foster a culture of reflection.
In this article, Parag Srivastava and Poonam Sharma explore the strategic role of observers in organizations—who they are, why they matter, and how companies can empower them to strengthen collaboration, innovation, and trust.